shipping & returns




free worldwide shipping ❤

No matter where you are on earth, we automatically apply free standard shipping (with tracking) during checkout. If you haven’t received your girl of the earth package in 5-7 business days (usps domestic) or 7-10 business days (usps international), contact us. If you'd like faster shipping, opt for 'usps priority' for domestic orders and 'dhl' for international orders during checkout.

*COVID19 UPDATE: unfortunately USPS announced on the 7th may 2020 that they do not have enough planes and employees right now to deal with demand, so they are prioritising domestic orders, and international orders can take 4-6 weeks by boat. We'd prefer your packages not to live like it's the 1700s, so we've updated international shipping temporarily to offer dhl only ($18 flat rate to canada & mexico, $28 flat rate to europe, $38 to australia/new zealand, and rates calculated by dhl elsewhere)— so sorry this is the case but hopefully it will be all back to normal soon <3


flat rate worldwide returns ❤

We know returns are expensive and annoying— so we're doing our best to make it easy for you. If you'd like to make a return, contact us and we'll provide a return label (with tracking). Simply tape it on your original packaging, and scan it in at your local post office. Please note we can't be held responsible for packages we do not receive. Once we receive your package, we'll refund you less return shipping cost ($5 for domestic orders, $10-20 for international orders). For exchanges, please simply return your unwanted item and re-purchase a different one. If you feel like your order is a special case, contact us and we'll have a chat!

*COVID19 UPDATE: everything is normal with returns, the shipping just may take longer and therefore refunds will take longer!

 

14 day refunds, 30 day store credit ❤

Hopefully two weeks is long enough to decide if you want your stuff. We offer full refunds for up to 14 days (from delivery) and store credit for up to 30 days (from delivery). Make sure the item is unused, in the same condition that you received it, and in its original packaging (and with a matching scrunchie if applicable).

Once your return is received, give us a day to process and approve your return.Store credit will be sent to you via email. Refunds will be automatically applied to your original method of payment within 3-5 business days. If it's taking longer, contact your bank as they may delay refunds before they're officially posted. If you’ve done this and still have not received a refund, contact us ASAP at chat@girloftheearth.com. Please note final sale items are non-returnable.

 

all other questions/concerns/press:

contact us at chat@girloftheearth.com ☆